Footage has emerged of an Australian courier company throwing packages up to 10 meters into the back of a delivery truck.
Australian company StarTrack has been named and humiliated by a local resident who captured two couriers throwing packages into a huge delivery truck at Mackay Airport in North Queensland.
Mackay resident Ashlee Coath is calling for workers to be fired after her flimsy package arrived broken.
Investigating the possible cause of the damage, Ms Coath said she understood how it could have happened after seeing the viral video online.
“I put two and two together and figured that was probably how it ended up breaking,” she said.
“I always say treat people the way you want to be treated, and I believe that goes for things too.”
But Ms Coath is not the only one to complain about the company’s handling of parcels, with other residents saying their parcels always arrive damaged.
On Thursday, the company issued an apology to its customers, saying the couriers’ actions did not reflect StarTrack standards.
“These actions do not meet the high standards of service we expect from our staff, and we sincerely apologize,” a spokesperson said.
The incident follows CCTV footage showing a courier throwing a parcel over a 2m electric gate in March.
The courier, who the customer said was an Australia Post employee, appeared to check his surroundings before tossing the package under his arm.
The footage then shows him snapping a photo of the item on the front step to confirm delivery.
Customers with concerns about mail delivery are encouraged to contact Australia Post on 13 13 18.