We all had problems getting the car to the garage and the mechanics took a long time not only to service the car but also to diagnose the problem. This is especially annoying if this is your main car and the garage doesn’t give a schedule of when the car will be ready for pickup.
Kenyan Peter Ng’ang’a had a similar problem after dropping off his VW Passat at DT Dobie. Peter wanted the car to be evaluated and possibly repaired. He left the car at their garage on August 16.
Peter claims that since then nothing has happened to his car. In a letter to DT Dobie CEO Ian Middleton, he complains that nothing has been done to his car since leaving the garage. He hilariously references all the events that have happened since he left his car in the garage. They include; G7 summit in France, Kenya exported its first batch of crude oil, the Kenyan census, her daughter lost her domestic goat “the mburi” among others.
He further claims that no one was assigned to assess his car despite follow-up. He also asks the CEO to help him save his neglected vehicle.
DT Dobie has a rich history in the distribution and service of cars in Kenya, having been founded in 1946. It distributes Volkswagen and Mercedes cars in Kenya. It would be a shame if they ruined their reputation with this incident and we hope we get Peter’s car taken care of as soon as possible. Good luck Peter and good luck.
Below is Peter’s letter: