If you manage your finances on your phone or computer, you know how important it is to work with an institution that has user-friendly digital tools. Kiplinger’s Personal Finance recently scoured apps and websites to find the financial companies with the best digital tools.
The bank’s mobile app and website are the most user-friendly of the lot, combining simple navigation, an attractive interface, and a handy set of features for bank customers.
Account balances are displayed clearly and prominently on the homepage, and you can drill down to each account to see a list of recent transactions and other details.
A notable feature of the app: rather than pressing a button to perform certain transactions, such as transferring funds or depositing a check, you swipe the button across the screen.
Best card issuer: American Express
The company’s mobile app and website are simple to navigate while offering plenty of features and functionality.
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It’s easy to find and use a chat box that provides automated answers to your questions, as well as live access to customer service representatives. Your statement balance, total balance, and payment due are highlighted at the top of the home page, and recent transactions are listed below.
Clearly labeled buttons take you to pages for statements, payments, viewing and redeeming reward balances, and managing tasks such as replacing a damaged or stolen card and changing account notifications. And Membership Rewards customers can sort card benefits on the app and use tools on the go.
Best Mortgage Lender: US Bank
Through the US Bank website and mobile app, you can view current wait times to speak to a customer service representative by phone and request a representative to call you if you’d rather not wait. waiting.
Customers can also “co-browse” with bank representatives, allowing them to share their screen so they can browse the website or app together. And last summer, the bank introduced one-way video of the representative so customers can see the person they’re talking to.
In response to an influx of mortgage customers who needed financial accommodations as the pandemic caused the economy to crater, US Bank added the ability for customers to make payments through its mortgage program web portal. assistance. And all the basic tools hold up.
Geico gets the nod as our digital winner among insurers, with a clean, well-designed app and website that offers great functionality for customers and non-customers alike.
As a Geico customer, you can use the app to retrieve digital insurance IDs on the go, get roadside assistance, submit photos for vehicle damage estimates in about 20 minutes, perform payments and chat with a virtual assistant about invoicing. , policies and other matters.
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