The Communications Authority of Kenya (CA) has released its report on sector statistics for the first quarter of fiscal year 2020/21. This current report covers the performance and trends of the ICT sector in Kenya for the period July 1 to September 30, 2020.

Key indicators in the report show that there has been a significant increase in the number of mobile phone subscriptions. Overall, the number of registered mobile money agents, active registered mobile money subscriptions and overall volume of money transfers, as well as mobile voice traffic have also increased.

The total number of Internet subscriptions increased 4.8% to 43.45 million subscribers in the last quarter. These numbers are a testament to the fact that more and more people have adopted technology as a tool for communication, especially with the onset of the ongoing COVID-19 pandemic.

Total broadband subscriptions grew significantly by 8.6% to over 2.5 million new subscriptions. The total international bandwidth available (Gbps) also increased, complemented by an increase in the total international bandwidth used (Gbps) of 14.2%.

Below is the detailed list of the listed categories included in the report:

1. Mobile phone services

Due to the COVID-19 pandemic, the demand for ICT services is constant and high. Remote meetings and interactions have increased the use of ICT media.

Key indicators show a 4% increase in mobile subscriptions in the last quarter. This, in turn, has seen an increase in the number of registered mobile money agents and an increase in the number of active registered mobile money subscriptions.

The telecommunications company Safaricom, largely attributed to these figures, in particular by its recent campaign of fundraising services dubbed Lipa Mdogo Mdogo, which aimed at the acquisition of new owners of smartphones.

However, Safaricom’s market share in mobile subscriptions fell 0.5% to 63.7% in the quarter under review. Likewise, Equitel lost 0.2% to register a market share of 2.8%. On the other hand, Airtel and Telkom Kenya won, posting a 27.2% and 6.3% market share respectively.

Local voice traffic indicators showed that during the period under review, the total local mobile voice traffic increased by 19.6%. The significant growth was attributed to the promotion of Safaricom dubbed Reload voice promotion, which allowed prepaid subscribers to make discounted calls based on their minutes of use per day.

Internet traffic increased 19.6% to 16.0 billion minutes. Likewise, off-grid and mobile-to-fixed traffic increased to 2.2 billion and 17.6 million minutes, respectively.

2. Fixed telephone services

Fixed network subscriptions continued to trend down due to reduced expansion of fixed networks by operators and increased preference for mobile services by consumers.

The total traffic of the local fixed voice network increased by 2.7% during the period under review, reaching 4.9 million minutes.

Voice traffic out of the international fixed network fell 37.2% to 5.6 million minutes as consumers increased their preference for fixed VoIP, which is less expensive because it is mainly offered as a value service. added as part of data / internet services.

3. Data / internet and broadband services

The internet / data market has experienced positive growth with increasing reliance on digital platforms for work, learning, health, online shopping and entertainment. Total data / internet subscriptions increased 4.8% to 43.5 million, with mobile data subscriptions accounting for 98.5% of total subscriptions.

Safaricom notably lost 1.2% market share for mobile data subscriptions, during the period from July to September 2020 to record the highest share at 67.5%. Likewise, Equitel lost 0.1% to post the lowest market share of 0.3%. Airtel Networks Limited and Telkom Kenya Limited gained 0.8% and 0.4% to gain 26.8% and 5.4% respectively.

Fiber-to-office / home data / Internet subscriptions recorded the highest number of broadband subscriptions, while fixed wireless recorded the highest number of low-speed subscriptions during the reporting period.

In the period ending September 30, 2020, the number of registered domains fell to 95,101, from 95,974 domains reported as of June 30, 2020.

4. National cybersecurity landscape

About 35.2 million cyber threat events were detected in the report. This is an increase of 152.9% from the 13.9 million threat events detected in the previous quarter.

This increase in cyber attacks has been attributed to the shift to remote working and the increased adoption of e-commerce in response to the COVID-19 pandemic. This, in turn, has increased the vulnerability of organizations and businesses to cybercriminals who have targeted remote work systems and tools, and e-commerce sites for fraudulent gains.

During this period, there was also an increase in cases of child abuse and online fraud reported to the national KE-CIRT / CC.



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