New Duck Creek Technologies Integration Brings SMS Payment Capabilities to Insurers in Australia, UK and Beyond
CHICAGO, November 9, 2021 / PRNewswire / – SPLIC software, (SPLICE), a customer engagement company specializing in automated communications workflows and digital communications, today announced that SMS payments for policyholders, automated through integration available for policy solutions and Billing Cards from Duck Creek, are available in the US, UK and Australia.
The integration of text-to-pay responds directly to growing customer demand. SMS have a 98% open rate, and text-to-pay has grown in popularity as contactless payments and other alternative payment methods have surfaced during the COVID-19 pandemic. Customers are more than ever ready to explore new communication channels.
“Businesses that want to meet customer expectations need to offer choice, and Duck Creek just made it easier for them with our latest SMS payment integration,” said Tara Kelly, President and CEO of SPLICE Software®. “SMS payment is secure, convenient and efficient for all parties, and we’ve made it easy for you to get started.”
This ready-to-use integration with SPLICE includes configuration tools that can be added to an existing insurance product in Duck Creek Politics then used to send automated text messages to policyholders whenever an invoice is due. With the SMS billing option, SPLICE can contact a policyholder with an SMS containing a link to an operator’s portal, where the policyholder can then initiate payment by Duck Creek Billing.
“To deliver process improvements and time-saving metrics to our customers who value digital engagement, we were delighted to partner with SPLICE in 2018,” said Elizabeth Del Ferro, Vice President of Partner GTM at Duck Creek Technologies. “The company brings some very impressive technology to the table in its API-based solution, and the availability of SMS payment is a fantastic tool to offer to our mutual customers.”
To learn more about the text-to-pay features now available, in addition to SMS / MMS messaging capabilities, please visit SPLICE Software website.
About Duck Creek Technologies:
Duck Creek Technologies (Nasdaq: DCT) is a leading provider of core system solutions to the P&C insurance industry. By accessing Duck Creek on demand, the company’s Software-as-a-Service solution, insurance companies are able to overcome uncertainty and seize market opportunities faster than their competitors. Duck Creek’s feature-rich solutions are available stand-alone or as a full following, and all are available through Duck Creek OnDemand. For more information visit www.duckcreek.com.
About the SPLICE software
SPLIC software is in the realm of driving real customer conversations for retailers, insurers, financial institutions and healthcare providers. SPLICE’s Data-Driven Dialogs® allow businesses to send automated messages to customers through the channels of their choice, including phone, SMS / MMS messaging, email and voice first. For more information on SPLICE, visit our website, connect via LinkedIn or follow us on Twitter at @SPLIC Software.
CONTACT: Alise Murawski, [email protected]
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SOURCE SPLIC software